Forward an E-Mail to an existing issue as a new comment
Please read this!
The issue https://gitlab.com/gitlab-org/gitlab-ce/issues/3243 (New Issue by email) was about adding the ability to answer by mail and open new issues by mail. One of our customer support members however wants to be able to forward an email to an issue after filing the issue.
Is there any hidden trick to do this?
Workflow:
- Customer contacts support
- support tries to reproduce bug
- support files issue in gitlab if it is really a bug
- sometimes support needs to attach the email to the issue in gitlab
Design and requirements
- See https://gitlab.com/gitlab-org/gitlab-ce/issues/35264#note_102270136.
- Given an existing email conversation, when you select "forward/reply" or whatever in your email client, the email client is really just automatically generating a new email in compose mode, possibly with a bunch of attachments.
- You paste in an additional recipient for that new email, namely a special email address that is associated with an existing issue.
- That entire email's contents are "sent to the issue", and appear as a new comment in the issue, with all the attachments attached to that comment.
- That comment could potentially be very long since it potentially could be the result of a very long email thread with many weird formatting artifacts due to email clients doing their own custom formatting.
- We need some design to access the special email address associated with an issue. One concept is putting that email address in the sidebar. See https://gitlab.com/gitlab-org/gitlab-ce/issues/35264#note_44533645
Edited by Victor Wu