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UX for issue boards and team-first collaboration

We would like to learn how our users are using issue boards:

  • Our product strategy is to push for issue boards as a workflow tool, and not as an organizational tool, as described in https://gitlab.com/gitlab-org/gitlab-ce/issues/25698. How do we better understand user needs along this demarcation? How are users using issue boards currently along these two vectors? How can we improve expectations?
  • Issue boards are currently project-based, and focused on single repo use cases. We want to leverage issue boards to expand our product into the team-collaboration realm. So team-first use cases as opposed to repo-first use cases. What do users care about with regard to team-collaboration? How can issue boards move in this direction? https://gitlab.com/gitlab-org/gitlab-ee/issues/1295.
  • Group level issue boards are an obvious first stab at team-first use cases. Is this the best approach? Any alternatives? Should group labels be used for group-level issue boards? https://gitlab.com/gitlab-org/gitlab-ee/issues/928
  • How are users using GitLab as a whole? In regards to single repo use cases versus team-first use cases? How do we better integrate issues and issue boards together?

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