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Update "Support Request" template in line with Gitaly's intake workflow.

Andras Horvath requested to merge ahorvath-customer-issue into master

I'd like to link directly to this from https://about.gitlab.com/handbook/engineering/development/dev/gitaly/#how-to-contact-the-team, so that labels are set automatically.

Cc'ing team EM on new customer issues. Adding labels in accordance with https://about.gitlab.com/handbook/product-development-flow/#workflow-summary hopefully.

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