Investigate research into activating self manage subscription
Reference: UX Scorecard
Problem:
- Had to swap back and fourth between documentation and app to find out where I needed to go next to activate my subscription.
Proposal
- Research a more intuitive process so the user doesn’t have to go back and fourth reading the docs on how to activate their self manage subscription.
Result
Next steps (if any)
- Do further research on the experience of activating your self managed subscription starting from the "get your activation code" screen to reduce the amount of screens the user has to go back and forth to in order to enter their subscription code.
- Investigate what it would take to add a link on the activation code screen (in customers portal) the user could click on and take them directly to where they could enter the code in on their gitlab instance.
How will we measure success?
- Reduce the amount of clicks from 4 (clicking "get activation code" > "activate your subscription" > "Admin area" > "Subscription") to 2 (clicking "get activation code > "Activate your subscription")
Edited by Lina Fowler