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SaaS NFR groups downgraded to Free after add-on purchase

Bug

Summary

As mentioned in this issue: SaaS NFR "subscriptions" are pre-existing trial Orders manually modified by support team.

When an add-on like CI minutes is purchased for a group on a SaaS NFR subscription, the method Order#namespace_on_base_plan? returns false for the new add-on order because the Ultimate order does not include a subscription_id and subscription_name, which is a data problem. The EffectiveOrdersFinder (used here) does not consider the Ultimate order to be "effective" because it's not linked to an active subscription (or any subscription really).

See example in this comment.

Workarounds

Restore SaaS NFR subscription via console, unfortunately 😞

Reported examples

  1. https://gitlab.zendesk.com/agent/tickets/502754
  2. https://gitlab.zendesk.com/agent/tickets/517297
  3. https://gitlab.zendesk.com/agent/tickets/546317
  4. https://gitlab.zendesk.com/agent/tickets/550286
  5. https://gitlab.zendesk.com/agent/tickets/548233
  6. https://gitlab.zendesk.com/agent/tickets/552066
  7. https://gitlab.zendesk.com/agent/tickets/551116
  8. https://gitlab.zendesk.com/agent/tickets/560196
  9. https://gitlab.zendesk.com/agent/tickets/567857

Support Priority Score: (1, 0, 0, 3, 2, 3, 3, 3, 3, 0, 3) => 21

Edited by Keven Hughes