Leverage Order.source on manipulated subscription Orders
Problem to solve
There are occasions when a modification is made to an existing Order
within customersDot backend, modifications that don't necessarily reflect the true state in Zuora. One prominent example being SaaS NFR "subscriptions" which are pre-existing trial Orders
manually modified by support team. Another example may be supporting Ultimate trials on Premium subscriptions.
Being that these modifications lack any context, over time, it becomes difficult to grok their existence, related slack discussion
Proposal
The order
table has a source
column that can be used to provide quick-context on these modifications.
e.g., SaaS NFRs could be set as Order.source = saas-nfr
or similar.
Support Priority Score: (1, 2, -, -, -, -, -, -, -, -, -) => 3
Edited by Keven Hughes