New mailer for existing customer beginning Ultimate trial
Background
groupprovision is working to allow SaaS Ultimate trials for Premium customers on their existing primary namespace. When a customer begins this trial, we should send the group Owner an email with information about their trial (start/end date, what to expect), SaaS Ultimate features, etc.
Current Trial Mailer
Today, a customer beginning a new trial will result in the following mailer being sent:
- ? is there one? not receiving one
🤔
Proposal
Send customer an email that informs them:
- Their Ultimate trial has begun
- This will last until X date, at which point they will revert back to their current subscription
- With Ultimate trial, they will get access to X list of new features
Result
Next steps (if any)
- Consider other mailers for scenarios such as:
- Info on benefits of Ultimate
- Check-in mid-trial
- Trial ending soon warnings/notifications
- Trial ended/downgrade successful notification: #7910
Edited by Courtney Meddaugh