Dec 2022 Fulfillment error budget report - Investigate requests and job executions

The December 2022 Error Budget report came out (see related issue) and the following numbers for Fulfillment came out:

Product Stage Stage Group Dec 2022 Error Budget Nov 2022 Error Budget
fulfillment billing_and_subscription_management 89.47 94.64
fulfillment commerce_integrations 92.06 90.34
fulfillment fulfillment_platform 90.32 99.62
fulfillment provision 71.90 78.97
fulfillment purchase 98.43 99.85
fulfillment utilization 99.98 99.98

One option to explore that will lead to some improvement is iterating over the introduction of the "urgency" class attribute:

  • as @lulalala pointed out in this comment, the default Apdex threshold for GitLab is 1 second, whereas we still have it set to 400ms for CustomersDot. If there is no particular reason why we should not raise that bar, I'd be in favor of also having 1 second as an Apdex default for CustomersDot.

This issue serves also as a follow-up of #5119 (closed)

Edited by Etienne Baqué