Button to enable auto-renew is not obvious to the customer
Problem
Follow up from support shadowing: https://gitlab.com/gitlab-org/fulfillment-meta/-/issues/694
The Resume subscription
/Cancel subscription
button on the subscription management page toggles the custom turn_on_auto_renew__c
field on the subscription.
We are receiving requests to support to enable auto-renew on a subscription, with the user saying they are unable to find the option to do that in the Customers Portal, despite the button being available to them.
Example of this page:
Proposal
-
Update the wording on this button to make it clearer that it's just toggling the auto-renewal status.
- Change
Resume subscription
toTurn on auto-renew
. - Keep
Cancel subscription
button as is.
More context on the reasoning: #4964 (comment 1352229850).
-
We also need to update the Docs - https://docs.gitlab.com/ee/subscriptions/self_managed/#enable-or-disable-automatic-subscription-renewal
- https://docs.gitlab.com/ee/subscriptions/gitlab_com/#enable-or-disable-automatic-subscription-renewal
- https://about.gitlab.com/pricing/licensing-faq/#how-do-i-renew-my-subscription
- There might be more places where we are referring to
Resume subscription
button.
Example tickets
Edited by Minahil Nichols