Customers receiving "No GitLab Credits Remain" message when on-demand billing is enabled or monthly commit purchased

Problem

Customers are receiving the No GitLab Credits remain UI in Agentic Chat, Issue to MR flow, and IDE despite having enabled on-demand billing terms.

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Customer reports

  1. https://gitlab.slack.com/archives/C08RA9HRZ97/p1768944906211519
  2. https://gitlab.slack.com/archives/C08RA9HRZ97/p1769083816753739
  3. https://gitlab.zendesk.com/agent/tickets/685686 - GitLab.com customer, see details in this comment
  4. https://gitlab.zendesk.com/agent/tickets/686850 - GitLab.com customer
  5. https://gitlab.zendesk.com/agent/tickets/687659 - GitLab.com customer
  6. https://gitlab.slack.com/archives/C08RA9HRZ97/p1769104294739849 - this one the customer has a monthly commit but is receiving "Usage Quota exceeded" while trying to use the Issue to MR flow
  7. https://gitlab.slack.com/archives/C08RA9HRZ97/p1769112397708349
  8. https://gitlab.zendesk.com/agent/tickets/687359 - Slack Thread
  9. https://gitlab.slack.com/archives/CFVG9SQDC/p1769120517536389 - customer on $0 monthly commit trial
  10. https://gitlab.lightning.force.com/lightning/r/Opportunity/006PL00000FOt7ZYAT/view

Proposal

Edited by Courtney Meddaugh