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Significant changes to the support-boot-camp

Mark Fletcher requested to merge (removed):onboarding-changes into master
  • Add goals for each stage
    • These goals could eventually align with the goals of proposed learning paths
  • Consolidate various installation and maintenance topics into one exercise
    • Installation from an early source version
    • Upgrades via source to understand the components we use and used
    • Integrate backup and restore to convert from mysql to pg
    • Integrate the source to omnibus conversion
    • Integrate the upgrade from CE to EE
    • Add steps to add license to final EE instance
  • Introduce diagnostic checks and maintenance stage
    • Omnibus checks and rake tasks
  • Elaborate on Support channels and provide a progression route
    • We could further add goals for progression to next channel
  • Declare paired calls as a necessary onboarding step
  • Expand On-call training preparation to include runbooks

Relates to #17 (closed)

Resolves https://gitlab.com/gitlab-com/support/issues/33 https://gitlab.com/gitlab-com/support/issues/36

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