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expand dev on-call process to cover self-managed environments

Chun Du requested to merge 5005-support-help-from-development-on-call-for-self-managed into master

Closes #5005 (closed)

Please refer to #5005 (closed) for more context.

TL;DR - the scope of current development on-call process will expand to cover self-managed hosting environments. This MR amends current process to support this update.

Edited by Cynthia "Arty" Ng

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