FY20-Q2 Support Department OKR: Establish Americas Central team => 100%

Migrate existing team members from AMER-E/AMER-W onto AMER-C, Onboard several new hires onto the newly formed AMER-C, Setup weekly recurring meetings with team.

Retrospective

• Overall, this was a pretty good process. A lot of learning and hiccups along the way, but it did straighten itself out as time went on.

Good

• Onboarded several new hires:
  • Eric Rosenberg
  • Marco Garcia
  • Tom Houston
• Weekly 1:1s established with entire team

Bad

• Starting out, there were a lot of things that needed to be done that we weren't too aware of.
  • Transferring people to my team was a learning process, but we now know this is done via the current manager, new manager, and people ops.
  • Laptop acquisition was a pain point for new hires.
  • Access requests are a pain point, although the new issue request method is a great improvement.
• With the team size, the number of meetings is sometimes overwhelming, especially for a new manager.

Try

• Thinking of trying a weekly "central" meeting (open to all) to have the entire team together.