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Draft: Update the post-incident process

Anthony Fappiano requested to merge add-post-incident-things into master

Why is this change being made?

To begin to create a process for post-incident procedures that can be followed by everyone in Engineering. This is the result of conversation arising from an Incident Review call on 2022-01-25

It might make more sense to move all of this to separate area within the handbook, something like:

https://about.gitlab.com/handbook/engineering/infrastructure/incident-resolution/

But in the interest of narrowing scope and keeping the discussion going I am proposing this change as a starting point.

Edited by Anthony Fappiano

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