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WIP: Create Order Management Handbook page

Cal Baker requested to merge calbaker-master-patch-95691 into master

Why is this change being made?

Create a new handbook page for the Order Management team. This page will serve as a general resource to the field organization and will outline SLAs, Communication Best Practices, and general operating guidelines for the order Management team.

Detailed outlines of processes related to booking should still be documented on Sales Order Processing handbook page.

Author Checklist

  • Provided a concise title for the MR
  • Added a description to this MR explaining the reasons for the proposed change, per say-why-not-just-what
    • Copy/paste the Slack conversation to document it for later, or upload screenshots. Verify that no confidential data is added.
  • Assign reviewers for this change to the correct DRI(s)
    • If the DRI for the page/s being updated isn’t immediately clear, then assign it to one of the people listed in the "Maintained by" section in on the page being edited.
    • If your manager does not have merge rights, please ask someone to merge it AFTER it has been approved by your manager in #mr-buddies.
  • If the changes affect team members, or warrant an announcement in another way, please consider posting an update in #whats-happening-at-gitlab linking to this MR.
    • If this is a change that directly impacts the majority of global team members, it should be a candidate for #company-fyi. Please work with internal communications and check the handbook for examples.

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