Support workflow: Add directions to my CCed tickets page
Why is this change being made?
It was discussed (and observed) internally, that SE's learn of this details by word-of-mouth. Let's document it.
@tatkins: You mentioned this in last week's support meeting. It seemed more useful on this page, rather than in support-training. Our ZenDesk Basic module there links to here, after all.
However, I'm not sure whether this section is the best one to fit it into, but it's a start.
Author Checklist
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Provided a concise title for the MR -
Added a description to this MR explaining the reasons for the proposed change, per say-why-not-just-what - Copy/paste the Slack conversation to document it for later, or upload screenshots. Verify that no confidential data is added.
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Assign reviewers for this change to the correct DRI(s) - If the DRI for the page/s being updated isn’t immediately clear, then assign it to one of the people listed in the "Maintained by" section in on the page being edited.
- If your manager does not have merge rights, please ask someone to merge it AFTER it has been approved by your manager in #mr-buddies.
- [-] If the changes affect team members, or warrant an announcement in another way, please consider posting an update in #whats-happening-at-gitlab linking to this MR.
- If this is a change that directly impacts the majority of global team members, it should be a candidate for #company-fyi. Please work with internal communications and check the handbook for examples.