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update-testing-jtbd

Gina Doyle requested to merge gdoyle-master-patch-60581 into master

Why is this change being made?

After making the JTBD updates for performance testing, I wanted to document the feedback I got throughout and the iterations so that other designers/GitLab team members could learn from the experience. I added some JTBD examples and tips to the UX handbook, and ended up iterating on the JTBD even more. This include small tweaks to wording, with less of a focus on the "who" and a more definitive and measurable outcome (usability rather than satisfaction).

Author Checklist

  • Provided a concise title for the MR
  • Added a description to this MR explaining the reasons for the proposed change, per say-why-not-just-what
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  • If the changes affect team members, or warrant an announcement in another way, please consider posting an update in #whats-happening-at-gitlab linking to this MR.
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Edited by Gina Doyle

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