Draft: Why Support works within the constraints of the product
Why is this change being made?
Let it be said, that I have been a frequent perpetrator of temporary workarounds that have become standard practice.
My hope is that this page will document some reasons for why we should:
- work closely with product managers to appropriately prioritize bugs and feature requests
- avoid creating workarounds outside of the product
- use our skills within the context of the product to get better customer and internal stakeholder results
If I'd had such a page, I might have directed solutions differently in the past.
Author Checklist
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Provided a concise title for the MR -
Added a description to this MR explaining the reasons for the proposed change, per say-why-not-just-what - Copy/paste the Slack conversation to document it for later, or upload screenshots. Verify that no confidential data is added.
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