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Add steps to retrieve and load customer prometheus data

Adam Mulvany requested to merge add_prometheus_snapshot_for_support_use into master

Why is this change being made?

We often require access to customer Prometheus data but it's hit and miss as to whether they have the Grafana dashboards installed or whether they can access Grafana in the first place.

Using this method is a little more involved but will allow us to load the data on a local system.

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