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Draft: Customer lookup restructuring

Andrew Conrad requested to merge customer-lookup-restruct into master

Why is this change being made?

In discussing !90047 (merged), we identified that the workflow page for looking up customer information was in need of adjustments. I am working on this merge request to address these changes.

The problems

Customer information can be in either LicenseDot or CustomersDot, and right now you may need to choose both. This isn't well explained on the page, and some parts are outdated.

Additionally, it should be more clear what each section is going to explain, and better direct us to the correct section.

Author Checklist

  • Provided a concise title for the MR
  • Added a description to this MR explaining the reasons for the proposed change, per say-why-not-just-what
    • Copy/paste the Slack conversation to document it for later, or upload screenshots. Verify that no confidential data is added.
  • Assign reviewers for this change to the correct DRI(s)
    • If the DRI for the page/s being updated isn’t immediately clear, then assign it to one of the people listed in the "Maintained by" section in on the page being edited.
    • If your manager does not have merge rights, please ask someone to merge it AFTER it has been approved by your manager in #mr-buddies.
  • If the changes affect team members, or warrant an announcement in another way, please consider posting an update in #whats-happening-at-gitlab linking to this MR.
    • If this is a change that directly impacts the majority of global team members, it should be a candidate for #company-fyi. Please work with internal communications and check the handbook for examples.

Edited by Andrew Conrad

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