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DRAFT: Clarify use of review-completed label for Incident Management

Steve Loyd requested to merge sl-inc-mgmt-update into master

Why is this change being made?

Provide better clarity as to when Incident Issues are completed with the main phases of after incident insights and follow up. This includes completing the necessary investigation, root cause determination, corrective action identification, and required labeling.

When the above are completed, the Incident::~Review-Completed label should be used.

Additionally, this will result in better insight as to root cause trending in this tracking graph: https://app.periscopedata.com/app/gitlab/793517/Infrastructure-Incident-Data?widget=10637568&udv=1311208

Author Checklist

  • Provided a concise title for the MR
  • Added a description to this MR explaining the reasons for the proposed change, per [say-why-not-just-what][transparency]
    • Copy/paste the Slack conversation to document it for later, or upload screenshots. Verify that no confidential data is added.
  • Assign reviewers for this change

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