Add instruction for Product Support with Time

Why is this change being made?

I have observed many times where sales or the field has not received support on a request after posting in #questions or various slack channels until it finally gets tor product. This change is to provide a clear path to help the field efficiently get support for questions that require product attention.

Closes Product#1991 (closed)

Author Checklist

• Provided a concise title for the MR
• Added a description to this MR explaining the reasons for the proposed change, per say-why-not-just-what
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