Changes Support Escalation process to use the new form.

Ronnie Alfarorequested to merge
ralfaro-master-patch-39024 into master

Why is this change being made?

This change aligns the handbook with a new process which will allow us to keep track of all escalations and also will directly notify only the on-call manager on shift.

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@gitlab-com/support/managers please review. I am ready to release once we have this merged.

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