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Customer Success roles should have multiple levels

Jonathan Fullam requested to merge job-level-page-jf into master

Why is this change being made?

  • The customer success roles already have multiple levels for pay ranges
  • The customer success roles already have multiple levels for titles
  • It's common across the software industry to have multiple levels for customer success
  • Having multiple job levels for technical individuals (customer success) allows for more flexibility for recruiting in a very competitive job market (technologist with sales skills)
  • Having multiple job levels for technical individuals (customer success) allows for more career growth and talent retention
  • Having multiple job levels for technical individuals (customer success) allows for more flexibility with staffing and execution by having a greater diversity of skills and experience

Author Checklist

  • Correct MR template applied (e.g blog post)
  • Provided a concise title for the MR
  • Added a description to this MR explaining the reasons for the proposed change, per say-why-not-just-what
  • Assign this change to the correct DRI
    • If the DRI for the page/s being updated isn’t immediately clear, then assign it to your manager.
    • If your manager does not have merge rights, please ask someone to merge it AFTER it has been approved by your manager in #mr-buddies.
    • If the changes relate to any part of the project other than updates to content and/or data files please make sure to ping @gl-static-site-editor in a comment for a review and merge. For example changes to .gitlab-ci.yml, JavaScript/CSS/Ruby code or the layout files.

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