WIP: Adds Federal on-call, splits customer emergencies for AMER
Why is this change being made?
Closes: gitlab-com/support/support-team-meta#2314 (closed)
Closes: gitlab-com/support/support-team-meta#2342 (closed)
This MR:
- Splits the customer emergencies rotation for AMER into East/West
- Changes the hours of support for AMER to align more regionally, and overlap with APAC and EMEA
- Adds AM/PM Federal Rotations
- Ensures that engineers won't be double-booked for duties
- Allows for a planned cool-down period between duties.
For an overview of what this would look like, please see the AMER Regional Split spreadsheet.
Author Checklist
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Provided a concise title for the MR -
Added a description to this MR explaining the reasons for the proposed change, per say-why-not-just-what -
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Edited by Danielle Morrill