WIP: Create a workflow for prospective tickets
What does this MR do?
Clarify what Support engineers need to do when a prospect reaches out through Zendesk for support.
Based on Slack the question keeps coming up over and over, hence this MR.
Related issues
https://gitlab.com/gitlab-com/support/support-ops/zendesk-macros/issues/3
Closes
Edited by Cynthia "Arty" Ng