Add incident escalation criteria and base process
Expand on the escalation process, role of the incident manager on call and relabel the Engineer On Call to better match the in progress communication plan.
Edited by Paul Harrison
The 17.0 major release is coming on May 16, 2024! This version brings many exciting improvements to GitLab, but also removes some deprecated features. We are introducing three breaking change windows during which we expect breaking changes to be deployed to GitLab.com. You can read more about it on our blogpost. The second breaking change window begins 2024-04-29 09:00 UTC and ends 2024-05-01 22:00 UTC.
Expand on the escalation process, role of the incident manager on call and relabel the Engineer On Call to better match the in progress communication plan.