Replace on-call hero with on-call champion
I dislike the use of the term on-call hero on our team page for multiple reasons, and propose using the term on-call champion instead.
- There are many issues with Hero Culture
- Heroes bring to mind fictional super-hero characters, which are often extreme caricatures. As a best-case they are more admirable than truly aspirational; worst-case, they represent entirely unattainable or unrealistic ideals.
- Champions may also evoke fictional characters, but more closely skew to the "everyman" as a delegated protector
- The term "champion" feels more grounded than "hero", and reinforces the preference for boring solutions - the emphasis is not (just) on saving the day, but following up with long-term solutions, adding/updating documentation, leveling up our colleagues, etc.
Of course, this could be a highly personal interpretation, as well.