Resolve "Move Support SLA Metric"

Emilie Schariorequested to merge
4385-move-support-sla-metric into master

Issue

Closes #4385 (closed)

Part of: https://gitlab.com/gitlab-data/analytics/issues/1241

Solution

This MR:

  • removes the SLA definition and formula from the OpMetrics page
  • adds the SLA definition and formula to the Support page of the handbook + adds a link to the relevant periscope dashboard
  • updates the data team links for that definition
Edited by Emilie Schario

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