Handbook: Stronger language on Support always replying to customer issues with a link, and why
Per Sid's request to strengthen the language/message here; specifically:
always reply to customer issues with a link. Everything should be in the docs. Talk about the why of this (impossible to keep up to date when you have multiple places like forum, public answers, internal guides, etc.)
A follow-up to !17635 (merged) & #3578 (closed).
Edited by Mike Lewis