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Handbook: Stronger language on Support always replying to customer issues with a link, and why

Mike Lewis requested to merge support-team-doc-contribs into master

Per Sid's request to strengthen the language/message here; specifically:

always reply to customer issues with a link. Everything should be in the docs. Talk about the why of this (impossible to keep up to date when you have multiple places like forum, public answers, internal guides, etc.)

A follow-up to !17635 (merged) & #3578 (closed).

Edited by Mike Lewis

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