Add Issue Wrangler rotation
Why is this change being made?
The Runner team receives a lot of requests for either information or support, and that causes frequent context switching amongst the team. This context switching limits our ability to effectively plan what we can deliver each milestone, and it also can feed into a perception that we are slow to respond based on the number of requests each team member handles.
We've been assigning a weekly "bug wrangler" issue to allow more focus time, however with PTO the rotation still comes around quite quickly. I'm proposing a change to how we handle these incoming requests:
- We set up a slack automation in the #g_runner channel where engineers can trigger an automated response if a request for help does not have a quick answer.
- We have a team member assigned each iteration that will only focus on issue wrangling (defined in MR). They will not be assigned any other issues during the iteration but can pull in issues if they have capacity.
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