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Draft: Add Okta errors to Jamf enrollment handbook; add tips for data migration (Gdrive, Chrome bookmarks)

Why is this change being made?

During my Macbook refresh, I needed to enroll Jamf which was not installed. After setting up Okta Device Trust and 1Password, I was able to log into Okta which then showed a permission error for Jamf. https://gitlab.com/gitlab-com/it/end-user-services/issues/laptop-issue-tracker/-/issues/2621#note_1418786627

After asking in the #it_help Slack channel, I could configure Jamf with assistance and temporary permissions.

This MR updates the endpoint management handbook with adding the 1Password/Okta Device Trust instructions as requirement for Jamf enrollment. Team members can follow the handbook links, when they come from the laptop refresh issue template to complete the process. If Okta already works, this requirement is fulfilled.

The FAQ at the bottom adds a new error section, guiding team members to the Slack channel for human assistance.

Additionally, this MR also adds a section for data migration. I like the Google drive suggestion, but accidentally did not read it in the second sentence. I've also added a hint for syncing browser settings and bookmarks which is very handy and efficient with Google Chrome.

Author Checklist

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