Update instructions for accounts blocked by PS
Why is this change being made?
After discussing a Zendesk ticket in Slack, it was discovered that the process for unblocking accounts that were blocked as a result of a Professional Services migration is incomplete. This MR explains this scenario in more detail and provides a process for these issues going forward.
Slack convo (for posterity):
@cynthia: Petar: in general, can we unblock users part of a PS migration as long as they ask for it or a group owner requests it?
@pprokic: Hi @cynthia , the intention with leaving the admin note was in case a PS migrated customer needs to unblock users that came back (external, contractors, etc.) since the migration.
@cynthia: Is that a yes then?
😅 @pprokic: Yes
😊 Open for any suggestions how to further improve the process@cynthia: @mgibsongl : would you be willing to make a quick MR to our workflow page to mention the above? Please assign to Petar for approval, and myself for review
Author Checklist
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Added a description to this MR explaining the reasons for the proposed change, per say why, not just what - Copy/paste the Slack conversation to document it for later, or upload screenshots. Verify that no confidential data is added, and the content is SAFE
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