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Creation of new Quote to Cash Job Family

James Harrison requested to merge james_harrison-master-patch-16385 into master

Why is this change being made?

This MR is creates a new job family within Sales Operations: a single owner of the Quote to Cash Buyer & Seller Experience to Iterate towards a common Q2C roadmap, set of processes and expectations for delivering a quality Buyer/Seller experience and ultimately more Efficient Results.

As our business grows in scale and complexity, our Quote to Cash process is spread across multiple tools, processes and departments. Without a communal owner/advisor of this entire process, the experience of our Buyers AND Sellers of GitLab suffers. This role reports in the Sales Operations group since the majority of the Buyer/Seller experience is concentrated in our processes, however the nature of this role will require strong Collaboration across multiple (if not most!) teams at GitLab. This role requires a very strong background in the tactical and technical aspects of our Q2C stack as well as strong Communication skills.

Author Checklist

  • Provided a concise title for this Merge Request (MR)
  • Added a description to this MR explaining the reasons for the proposed change, per say why, not just what
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  • If the changes affect team members, or warrant an announcement in another way, please consider posting an update in #whats-happening-at-gitlab linking to this MR
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Edited by James Harrison

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