Update Use Case Scoring for clarity
Why is this change being made?
We need to update the documentation to, at minimum, address the following questions:
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If we useTo be updated when DevSecOps has been refactored - https://gitlab.com/gitlab-com/sales-team/field-operations/customer-success-operations/-/issues/2578all secure scanners
, why do we also includecontainer scanners
andsecret detection
? -
The underlying metrics need to be updated with clear definitions — we can start with the Gainsight definitions, create a new MR for each, and assign to PM to review and merge- https://gitlab.com/gitlab-com/sales-team/field-operations/customer-success-operations/-/issues/1891 -
For multi-metric health scores, what happens if a customer is green for 2 of 3 metrics? What if they are red for one, yellow for another, and green for another? Is their score Yellow? How does that math work? !123127 (merged) -
How were these health scores determined? Please link to the relevant issues or update the documentation with how these were determined- Related, we should link to the Product Marketing pages
- Issue
- MR | !114843 (merged)
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For all metrics (not just DevSecOps), why does the metric matter? Why should I care? (https://gitlab.com/gitlab-com/sales-team/field-operations/customer-success-operations/-/issues/2578) -
Link to relevant Gainsight playbook
Author Checklist
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Provided a concise title for this Merge Request (MR) -
Added a description to this MR explaining the reasons for the proposed change, per say why, not just what - Copy/paste the Slack conversation to document it for later, or upload screenshots. Verify that no confidential data is added.
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Assign reviewers for this MR to the correct Directly Responsible Individual/s (DRI) - If the DRI for the page/s being updated isn’t immediately clear, then assign it to one of the people listed in the
Maintained by
section on the page being edited - If your manager does not have merge rights, please ask someone to merge it AFTER it has been approved by your manager in #mr-buddies
- If the DRI for the page/s being updated isn’t immediately clear, then assign it to one of the people listed in the
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If the changes affect team members, or warrant an announcement in another way, please consider posting an update in #whats-happening-at-gitlab linking to this MR - If this is a change that directly impacts the majority of global team members, it should be a candidate for #company-fyi. Please work with internal communications and check the handbook for examples.
Edited by Nishant Khanna