FY20-Q3 OKR Grow IACV - Development: Improve Predictability around customer expectations => 78%

• Track all planning priority issues and make sure they are being completed on time (https://gitlab.com/groups/gitlab-org/-/issues?scope=all&utf8=%E2%9C%93&state=opened&label_name[]=planning%20priority) => 85%
• Rebuild our background job processing capability with 10x headroom => 50%
• Gitter: Address overdue HackerOne security reports with the webapp and associated services 12/8* => 100%
  • * There is still one overdue issue but we have the code ready and infrastructure is underway. Plus we were able to address extra HackerOne reports that were due in the near future
  • https://gitlab.com/gitlab-org/gitter/webapp/issues/2048
  • https://gitlab.com/gitlab-org/gitter/webapp/issues/2088
  • https://gitlab.com/gitlab-org/gitter/webapp/issues/2056
  • https://gitlab.com/gitlab-org/gitter/webapp/issues/2081
  • https://gitlab.com/gitlab-org/gitter/webapp/issues/2053
  • https://gitlab.com/gitlab-org/gitter/webapp/issues/2086
  • https://gitlab.com/gitlab-org/gitter/webapp/issues/2291 (came up during quarter)
  • https://gitlab.com/gitlab-org/gitter/webapp/issues/2100
  • https://gitlab.com/gitlab-org/gitter/webapp/issues/2114
  • --
  • https://gitlab.com/gitlab-org/gitter/webapp/issues/2278
  • https://gitlab.com/gitlab-org/gitter/webapp/issues/2305
  • https://gitlab.com/gitlab-org/gitter/gitter-webhooks-handler/issues/5

Good

• Completed all but 2 planning priority issues on time
• Closed all recent Hackerone issues related to Gitter

Bad

• Background job processing improvements were not completed

Try

• Continued focus on background job processing improvements with expected completion in Q4