Labels

L&R Support uses this label as part of its monthly review of issues and epics to be prioritized (see https://gitlab.com/gitlab-com/support/licensing-subscription/fulfillment-requests/-/blob/main/.gitlab/issue_templates/monthly_prioritization.md)

For Support<>Fulfillment: ONLY L&R Support DRIs should apply this label to an issue or epic to identify it as a child of a prioritized epic on Support's Issue List for Fulfillment. See https://about.gitlab.com/handbook/support/license-and-renewals/workflows/managing_product_issues.html

For issues that relate to Support's response to incidents

Used to track MRs made by members of the Support Team to the GitLab handbook

For Account Deletions where SupportOps was involved

For SupportOps issues/MRs relating to GitLab projects

For SupportOps issues/MR relating to GitLab Settings

For Slack related matters where SupportOps is involved

For Zendesk Reviews

High business impact. Needs action by the Support Ops team within 1 - 2 weeks.

Suggestion, things to improve for the future

An issue require SupportOps to triage the priority

Needs action by the Support Ops team within the coming month/quarter/90 days

Needs urgent action by the Support Ops team

Identify a timeframe for the deliverable of the project, establish a baseline/benchmark and performance measures. Define roles and responsibilities.