Labels

Subsequent user-facing improvements that refine the initial MVC by adding additional capabilities that make it more useful. Includes good user value, usability, and tests

Label to identify FedRAMP Control Gaps with a High risk rating.

Label to identify FedRAMP Control Risk Ratings of Low

Label to identify FedRAMP Control Risk Ratings of Moderate

The customer resolved the ticket

Encountered Documentation problem; new Issue and/or MR filed

Documentation unhelpful to customer and/or Support Engineer

The ticket time to resolve was extended due to the technical complexity of the issue

The ticket time to resolve was extended due to troubleshooting requirements of the issue

Known issue with Issue already created

Support Engineer did not provide adequate information to customer

Customer did not supply enough information for investigation

Encountered Product problem; new Issue and/or MR filed

Problem internal to Gitlab but not directly by Support

Customer found support process confusing or unclear

Problem does not have an existing Support process

Support Engineer did not follow documented support process