Added recent and other changes to Zendesk

Daphne Kuarequested to merge
dkua1-recent-changes-to-zendesk into master

This MR contains changes based on (1) recent Zendesk updates and (2) my suggested changes.

  1. Recent Zendesk updates

    I have updated the following based on what @jcolyer shared on Slack:

    1. basic tag is deprecated
    2. Signature is now auto-synced
    3. Additional resource on GitLab search for support
    4. Solved to Closed are moved after 7 days
    5. Changed ZD instances reference link

  2. My changes

    1. Text formatting consistencies
    2. Added the training recording created 2 years ago for Unbabel. I found the content was still relevant - @shaunmccann confirmed that there isn't anything new since the training although the UI might have changed a little bit. I think it is worth adding this resource in especially for those who prefer video/audio content.
Edited by Daphne Kua

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