Add section for .com incidents
Why this MR?
A couple weeks ago I realized that we needed to trigger an incident, but didn't know how and struggled to find the documentation for doing so.
Although it adds a little bit more reading to the module, incidents play an important role in handling SaaS tickets, and a brief treatment of it in this module seems worthwhile. This addition helps new Support Engineers:
- Understand what an incident is
- Identify and handle tickets for known incidents
- Know how to declare an incident if necessary
Edited by John Gaughan