Pairing Session - 2019-06-06-Julie G / Lewis B.
Pairing Session - 2019-06-06 -Julie G / Lewis B (@jgendrano / @lwbrown)
Overview:
Boom! It's on. You and your pairing partner have 1 hour. Work together on tickets and log them here. Fill this out at the end of your session as a logbook so we can track our progression!
Tickets Worked On:
- Ticket: https://gitlab.zendesk.com/agent/tickets/123293
- Ticket: https://gitlab.zendesk.com/agent/tickets/122689
- Ticket: https://gitlab.zendesk.com/agent/tickets/123369
Post Call Notes:
- 123293: Looked at the setup in a local instance and made the customer aware that something might have changed during upgrade. Encouraged customer to check out their settings.
- 122689: Client who had access to licenses does not work at the company anymore. Encouraged ticket requester to access the former employee's email and reset password to view licenses, and to contact account manager if they need further help.
- 123369: Asked for logs. Information provided by requester is not enough to do much.