Combine docs.gitlab.com => support.gitlab.com
Overview
To enable customers/users to better self-serve we should enable the ability to search the documentation directly from the support.gitlab.com portal.
This tactic is employed by most major support portals, see a few examples in this comment gitlab-com/www-gitlab-com#845 (comment 18486416)
Implementation
We can embed/customise the content on the Zendesk portal. Ideally we should include the search input (from https://docs.gitlab.com/) with a tag line "search our docs". Underneath the search input we can include a link to submit a request. This directs customers/users to the docs before reaching out to support.
//cc @gl-support @axil
Edited by Cynthia "Arty" Ng