Deprecate gl-support
In the managers channel, it was proposed to deprecate gl-support in favour of gitlab-com/support
we can even do region split ups as subgroups e.g. gitlab-com/support/emea
There are a number of projects in the gl-support
group, but we can move them to somewhere within the support
group.
Tom Atkins
How does https://gitlab.com/gitlab-com/support/managers only ping the Support managers and not the whole team when we [at]gitlab-com/support/managers ?
Can we do something similar for the whole Support team and replace https://gitlab.com/gl-support with perhaps https://gitlab.com/gitlab-com/support/team so we could [at]gitlab-com/support/team to improve consistency and simplify our setup?
lyle
I believe it is intended. [at]lee set it up ages ago and it’s pretty nifty. I like the idea [at]Tom Atkins - [at]gitlab-com/support/managers is already in my muscle memory. it’d be awesome to do @gitlab-com/support/amer-w or others and deprecate [at]gl-support
Actions required
Members and subgroups
-
Add each member you want pinged when mentioning the group to gitlab-com/support
. Member will have to be set as a different role than in parent e.g. cynthia cannot be readded as Developer, must be any other role. Note: for the support group, many members will already exist as explicit members.
To check, find the member and you'll see whether they are inherited. Explicit members (e.g. TomC in this case) have no group name next to their username. Inherited members do (e.g. TomH)
For regions, first create a new subgroup. i.e apac
(under support
to get gitlab-com/support/apac
)
Regions:
-
gitlab-com/support/apac -
gitlab-com/support/emea -
gitlab-com/support/amer
Once complete
-
update groups info in handbook -
add a support onboarding task for a manager to do for new members at Maintainer
level -
add a support manager onboarding task for new managers at Owner
level
Projects move
Projects need to be moved @gl-support ; please delete if no longer required, or move them to the toolbox if appropriate, the support group, or create a new subgroup if necessary:
-
Vagrant NFS APP Gitaly Setup - move to support? toolbox? -
se-interview-emea - move to wherever we move se-interview -
vagrant-geo-apps - Delete -
scheduler - Delete -
vagrant-nfs-apps - Delete -
vagrant-ha-setup - move to support toolbox -
GitLab Support Toolkit -
GitLab Support - Customer Uploads - delete in favour of gDrive -
omnibus-mirror - delete -
testlab - delete -
se-interview - move to gitlab-com/support/tech-interview (make sure it's private)
Test projects can be moved to gitlab-gold. If you don't have access, please ask an existing owner.