Keep Assigned User when set to Pending
As a follow up to #1566 (closed) , I'm hoping we can remove the following trigger, and keep the assigned person when a ticket is set to Pending.
Un-assign tickets when they are set to Pending: Un-assigns the ticket once the ticket is set to Pending. I have set this only for tickets on Pending but let me know if you think we should un-assign once they are solved too.
A number of reasons for this, but the main one is if someone was assigned to a ticket because they were handling the ticket (e.g. complex, long running issue) then once it's set to Pending that information is lost.
If someone assigned themselves, they might also not have set themselves as a cc because by default, email notifications are sent to assignee.
What do others think?