Slack handle trial: @cmoc-next, @dedicated-cmoc-next, and @support-manager-oncall-next

Problem Statement

This is a continuation of this previous trial for the new Slack handles:

• @cmoc-next
• @dedicated-cmoc-next
• @support-manager-oncall-next

What is the problem?

This creates delays during time-sensitive situations where quick handover or early coordination is needed.

Why is this a problem?

Current pain points:

• Wait for @cmoc , @dedicated-cmoc, and support-manager-oncall handles to update after rotation.
• Manually search PagerDuty schedules or #spt_leaders-daily
• Time lost during incident situations.

Proposal

We are evaluating these new slack handles to keep track of the next on-call for the CMOC/GDCMOC shifts (Along with Support Managers).

• @cmoc-next
• @dedicated-cmoc-next
• @support-manager-oncall-next

These are the on-call engineers for the next two weeks. Would you kindly keep an eye on the corresponding slack group and verify if you are added properly before your scheduled shifts?

CMOC/GDCMOC

AMER

• @cleveland
• @alejguer
• @mgibsongl
• @tristan

APAC 1

• @tmike
• @jamesreed
• @chantalskye
• @cms

APAC 2

• @s_shaik
• @rotanak
• @kosuke

EMEA

• @faleksic
• @ahergenhan
• @vmihai
• @b_freitas

Support Managers

AMER

• @imason
• @mdunninger
• @gerardo
• @ralfaro

APAC

• @kslaats
• @jgianoutsos
• @weimeng-gtlb

EMEA

• @erikamiklos
• @Ikosenko
• @tsorensen
• @jlyttle

DRI

@kballon will act as the DRI for this issue.

Required Resources

• Support Engineers
• Support Managers
• SRE

Potential Roadblocks/Things to consider

• This will also notify SEs during shift updates similar to existing slack handle.

Desired Outcome

What does success look like?

• SEs and Managers will are able to quickly look up the next on-call resource via the new handles.

How do we measure success?

• SEs and Managers will participate in trial review correct handle updates.

Where would future feedback go?

• Feedback can be shared in this issue.

Related Issues/MRs/Epics/Tickets

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