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CEOC Workflow: @ceoc-next Slack handle trial

Problem Statement

The CEOC workflow requires SE to manually search for the next on-call SE when needing to reach them before rotation schedules update.

What is the problem?

This creates delays during time-sensitive situations where quick handover or early coordination is needed.

Why is this a problem?

Current pain points:

Proposal

We are evaluating using a new slack handle @ceoc-next to keep track of the next on-call for the current CEOC shift.

These are the on-call engineers for the next two weeks. Would you kindly keep an eye on the @ceoc-next slack group and verify if you are added properly before your scheduled shifts?

This will start updating once this MR is merged.

CC @igorwwwwwwwwwwwwwwwwwwww

AMER 1

AMER 2

AMER 3

APAC 1

APAC 2

EMEA 1

EMEA 2 (Some duplicates for completeness)

DRI

@kballon will act as the DRI for this issue.

Required Resources

  • Support Engineers
  • SRE

Potential Roadblocks/Things to consider

  • This will also notify SEs during shift updates similar to the @ceoc slack handle.

Desired Outcome

What does success look like?

  • Support Engineers are able to quickly look up the next on-call engineer via the new @ceoc-next handle.

How do we measure success?

  • Support Engineers will participate in trial review correct handle updates.

Where would future feedback go?

  • Feedback can be shared in this issue.

Related Issues/MRs/Epics/Tickets

Edited by Aysegul Acar