Tracking impact of resolved issues to account and unpaid ticket numbers

As a follow up to #4140 and #4814 (closed) , this is a timeline on when some of the related issues were resolved so that we can match it up with metrics.

ZD Dashboard (internal): https://gitlab.zendesk.com/explore/dashboard/357B0E19E86728CA72BF184879ED91D9534F8310BAFBC28E1AE7DE33DAC5299F

Export to create charts: https://docs.google.com/spreadsheets/d/1AFmKpGZNTvgowHAGVfcbRLQSR94UlDrREFnoBgIEM5U/edit

Week	Date	Expected Reduction in number of tickets	Note	Issue
31	2022-08-02	Small	Reduce account	https://gitlab.com/gitlab-org/gitlab/-/issues/325525+
48	2022-11-28	Small	Low priority, L&R	Exclude trials from deletion of groups/namespac... (gitlab-org/customers-gitlab-com#3470 - closed)
5	2023-01-31	Medium	Reduce 2FA	Allow group owners to disable 2FA for individua... (gitlab-org&9484 - closed)
5	2023-02-04	N/A	-	Deprecated needs-org, may see increase in automated tickets
6	2023-02-06	N/A	Increase account	https://gitlab.com/gitlab-org/gitlab/-/issues/364835+
10	2023-03-03	Small	Reduce account	Improve user experience in case a user mistypes... (gitlab-org/gitlab#350498 - closed)
10	2023-03-03	Small	Reduce 2FA	Remove OTP from being required before WebAuthn ... (gitlab-org/gitlab#378844 - closed)
17	2023-04-27	N/A	Increase deletion	https://gitlab.com/gitlab-org/gitlab/-/issues/409025+ spt_meta_5144
20	2023-05-17	High	Reduce password	Allow password reset email to be sent to any ve... (gitlab-org/gitlab#16311 - closed)
20	2023-05-17	N/A	Increase account	Phone ID https://gitlab.com/gitlab-org/gitlab/-/issues/375957
21	2023-05-23	Small	Reduce deletion	Paid namespace members can delete their own use... (gitlab-org/gitlab!121912 - merged)
22	2023-05-28	N/A	Increase account	CC ID https://gitlab.com/gitlab-org/gitlab/-/issues/375675+
27	2023-07-05 to 07-10	N/A	Increase account	[Feature flag] Enable check ip address for requ... (gitlab-org/gitlab#385196 - closed) lost_email_access_free_user
28	2023-07-12 / 08-07	Medium	Reduce account	Automatically delete unverified unconfirmed use... (gitlab-org/gitlab#352514 - closed)
37	N/A	Small	Reduce account	https://gitlab.com/gitlab-org/modelops/anti-abuse/team-tasks/-/issues/267+ (CI without verification)
42	2023-10-19	N/A	N/A	[Feature flag] Rollout "Automatic claims of ent... (gitlab-org/gitlab#421407 - closed)
	N/A	High	Reduce account	Unverified secondary emails are reserved (gitlab-org/gitlab#367823 - closed)
	N/A	Small	Reduce requests	https://gitlab.com/groups/gitlab-org/-/epics/8837
	N/A	Medium	Reduce 2FA	[BE] 2FA UX - Make recovery codes the first step (gitlab-org/gitlab#277435) and Interrupt user to confirm recovery options (gitlab-org/gitlab#219051)
	N/A	High	Reduce 2FA	2FA account recovery by email (gitlab-org/gitlab#225766)