Auth expertise distribution across SGGs
After the SSG redistribution in #4903 and #4925 (closed), this is what it looks like:
Topic | SSG | Distribution |
---|---|---|
SAML + SSO | Baobab | Total: 5 AMER: 3 APAC: 0 EMEA: 2 |
Ginkgo | Total: 4 AMER: 0 APAC: 0 EMEA: 4 | |
Kapok | Total: 3 AMER: 0 APAC: 3 EMEA: 0 | |
Maple | Total: 7 AMER: 1 APAC: 2 EMEA: 4 | |
Pine | Total: 5 AMER: 1 APAC: 2 EMEA: 2 | |
SCIM | Baobab | Total: 3 AMER: 1 APAC: 0 EMEA: 2 |
Ginkgo | Total: 3 AMER: 0 APAC: 0 EMEA: 3 | |
Kapok | Total: 2 AMER: 0 APAC: 2 EMEA: 0 | |
Maple | Total: 3 AMER: 1 APAC: 2 EMEA: 0 | |
Pine | Total: 3 AMER: 0 APAC: 1 EMEA: 2 | |
LDAP | Baobab | Total: 4 AMER: 2 APAC: 1 EMEA: 1 |
Ginkgo | Total: 1 AMER: 0 APAC: 0 EMEA: 1 | |
Kapok | Total: 1 AMER: 0 APAC: 1 EMEA: 0 | |
Maple | Total: 2 AMER: 0 APAC: 0 EMEA: 2 | |
Pine | Total: 5 AMER: 2 APAC: 3 EMEA: 0 |
Notes:
- All team members listed in SCIM are also listed in SAML + SSO.
- For the combination SAML + SSO, I manually went through the list of people for SAML and SSO for Groups.
- OmniAuth is not included because outside of SAML, it's not a common topic.
ZenDesk tickets
Doing a quick search in ZenDesk on the number of tickets where the subject mentions the topic. As of 2023-03-02:
Topic | 1 month | 3 months | 6 months | 1 year |
---|---|---|---|---|
SAML | 110 | 216 | 378 | 705 |
SCIM | 22 | 45 | 100 | 191 |
LDAP | 39 | 83 | 140 | 285 |
Note: There is often overlap between SAML and SCIM.
Areas of possible concern
-
SCIM: Maple | Expertise list needed updating, see #4920 (comment 1295935049) -
LDAP: Ginkgo | See #4920 (comment 1299458189) -
LDAP: Kapok | See #4920 (comment 1299457108)
Less concern:
-
SAML: Kapok | See #4920 (comment 1299457108) -
SCIM: Kapok | See #4920 (comment 1299457108) -
LDAP: Maple | See #4920 (comment 1299453205)
Possible strategies
If SGGs are struggling in these topics, some possible things to do:
- Have 1-2 team members complete the topical training module so that the group has at least 2 experts
- Ensure the SGG team members know where to get help from experts when their own experts are unavailable
- ???