Working on Tickets page: SFDC <> Zendesk org sync & triage details should be moved to appropriate page
From @cynthia gitlab-com/www-gitlab-com!95157 (comment 761836791):
The other bits of information may already exist, but if it doesn't should be moved to the appropriate place:
We sync all records with Account Type equal to
Customer
from Salesforce to Zendesk. The information we get from Salesforce includes but is not limited to: Account Owner, Technical Account Manager, GitLab Plan and Salesforce ID. Organizations should never be created manually in Zendesk as that can cause our sync to be ineffective. If you think an Account in Salesforce doesn't have an equivalent Organization in Zendesk, please let the Support Operations Specialist know so a manual sync can be run.