Proposal: Focus Days for Support Engineers

Thanks for creating this, @mdunninger.

Proposal

Once #3771 (closed) has been implemented, this proposal is to consider implementing a schedule that defines one focus day per week month for each engineer.

See this comment for details on why this proposal is being updated.

What is this for? To give everyone the flexibility to:

• Focus on self-development and career goals (long/short-term).
• Focus on projects, training, collaboration, helping other engineers.
• Take a break from taking in new tickets (non-FRT day).
• Have a day void of scheduling customer calls (block out in calendly?), if possible.

Benefits:

• Give engineers a day to "breathe" a bit, apart from daily in-take of new tickets.
• Allow engineers to focus on things they may not otherwise be able to throughout most days of the month.
• No need for "swapping", just look for a day to take (as you would for F&F).